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The High Stakes of High-End Furniture: Is Room & Board Worth the Investment?
Investing in high-end furniture is rarely a spontaneous decision. For many homeowners, the choice to buy from a brand like Room & Board carries weight both emotionally and financially. The price tags are substantial, and so are the expectations. You’re not just buying a sofa, bed, or dining table; you’re investing in comfort, quality, and a vision of how you want your home to feel for years to come. But here's the problem: how do you truly know if Room & Board delivers on its promises until the furniture is already in your home and the return window is long gone?
This is where most furniture shoppers find themselves hesitating. Will the sleek modern designs stand the test of time, both stylistically and structurally? Are the materials truly as premium as they appear in glossy catalogs and online galleries? And perhaps most importantly what are actual customers saying once they’ve lived with these pieces beyond the showroom glow?
That’s exactly what this honest review aims to uncover. We’re stripping away the polished marketing layers to bring you a transparent, real-world look at Room & Board furniture. From construction methods and material choices to style adaptability and customer care, we’ll cover everything you need to know. We’ll also include firsthand insights from real owners highlighting both the praise and the pain points.
By the end of this guide, you'll walk away with clarity not just about whether Room & Board furniture looks good in your space, but whether it holds up to daily life, justifies its premium price, and aligns with your expectations for long-term value. Consider this your trusted companion before making one of your most important home purchases.
First Impressions: Unboxing & Initial Setup
The Anticipation: Delivery, Packaging, and Initial Unveiling
After placing a high-end furniture order, anticipation runs high and so does anxiety. When you're spending a considerable sum on pieces meant to anchor your home, the delivery and unboxing experience can set the tone for your entire relationship with the brand. Thankfully, Room & Board generally rises to the occasion, offering a premium white-glove experience that aligns with its upscale image.
Delivery Logistics & Experience
Room & Board distinguishes itself with surprisingly efficient and customer-friendly delivery logistics. From the moment the order is confirmed, customers receive clear communication about timelines, tracking, and what to expect. Unlike some competitors that rely on third-party carriers, Room & Board operates its own delivery teams in many areas. This results in more consistent service and better accountability.
Scheduling was straightforward. A delivery window was provided several days in advance, with a courtesy confirmation call the day before and a follow-up on the morning of arrival. The team arrived on time, dressed professionally, and took extra care when navigating tight hallways and door frames a small but appreciated touch when you're trying to avoid dinged walls or scratched floors.
The delivery team handled each item with visible care, using protective padding and lifting straps rather than dragging or sliding anything into place. For heavier items like a sectional sofa and solid wood dining table, they used furniture dollies and coordinated teamwork to prevent bumps and scrapes.
Expert Tip: Room & Board offers full-service delivery that includes in-home setup for most large items. This service is well worth it especially for intricate or heavy pieces like platform beds, bookshelves, or multi-part sectionals. Professional assembly reduces the risk of damage and ensures everything is properly aligned and secure.
Packaging Quality & Protection
The packaging was another standout. Each piece arrived wrapped in thick, recyclable cardboard and dense foam corner protectors. Upholstered goods were sealed in breathable plastic to protect the fabric without trapping moisture. Notably, none of the furniture showed signs of impact damage, scratches, or warping an encouraging sign of both shipping care and packaging quality.
Unpacking was relatively simple and intuitive. Room & Board uses minimal plastic and avoids excessive staples or hard-to-open fasteners. Most items took just a few minutes to unwrap, and disposal was easy though if you’re receiving multiple pieces, be prepared for a fair amount of cardboard and protective wrap. Pro tip: have a box cutter and some trash bags on hand.
Initial Setup & Assembly (If Applicable)
Assembly needs vary depending on the piece. Pre-assembled items like armchairs and dressers were ready to use straight out of the packaging just unwrap and position. However, some items, like a modern walnut dining table and a minimalist shelving unit, required basic setup.
The dining table came with well-labeled hardware, clear instructions, and pre-drilled holes that lined up precisely. Two people completed the setup in under 20 minutes using basic tools provided. The shelving unit was slightly more complex, with multiple supports and brackets, but still manageable within an hour.
The upholstered pieces, including a custom sectional, required no assembly whatsoever. Cushions were pre-installed, and legs were already attached a nice touch that minimized fuss and protected the fabric.
Hands-On Experience Note: I personally tested the assembly process for both a Room & Board dining table and bookcase. Instructions were user-friendly, and all tools were included. The finish on the wood surfaces was smooth and even, and no parts were missing or misaligned.
Immediate Visual & Tactile Quality
Now for the fun part first impressions. Visually, the furniture exuded sophistication. The clean lines, thoughtful detailing, and rich material finishes looked just as good if not better than they appeared online. There was no disconnect between marketing photos and reality, which is refreshing in a market where over-editing is common.
Tactilely, the experience was just as pleasing. Wood surfaces felt solid and smooth, with a satin finish that brought out the natural grain. Upholstered pieces were tightly stitched, with no loose threads, sagging fabric, or uneven padding. Cushion firmness was consistent, and there was a noticeable sense of sturdiness when sitting or leaning against the frames.
That said, a close inspection of the wooden pieces did reveal a couple of minor imperfections one barely visible scratch on the underside of a drawer and a small finish inconsistency on the inside edge of the dining table apron. These were purely cosmetic and hidden from view, but worth noting if you're expecting perfection.
Deep Dive into Room & Board Furniture Quality
When investing in Room & Board furniture, you're not just paying for looks you're paying for comfort, durability, craftsmanship, and how well it integrates into your life. So let’s break down the real experience, piece by piece, from sinking into a sofa on movie night to assessing whether the upholstery can withstand a toddler’s sticky fingers or a cat’s occasional scratching.
Comfort & Ergonomics Analysis
Cushion Support & Feel
Room & Board offers a range of cushion fill options that cater to different comfort preferences. During hands-on testing, the down-blend cushions stood out for their plush, sink-in softness perfect for lounging, reading, or unwinding after a long day. However, they do require occasional fluffing to maintain shape and volume. On the other hand, high-resiliency foam cushions provided more structure and bounce-back, making them better suited for those who prefer a firmer, supportive sit ideal for working or entertaining guests.
Whether you’re reclining with a book or sitting upright for hours on a laptop, the cushions maintain their support well. In multi-use scenarios like movie marathons, napping, or casual dining (guilty!), the sofas and chairs remained comfortable, with no immediate sagging or “bottoming out.”
Expert Tip: If you're unsure which fill is right for you, consider ordering a swatch kit and visiting a Room & Board showroom to test different fill types in person. Foam tends to be easier to maintain, while down-blend offers indulgent comfort but needs more care.
Ergonomic Considerations
Room & Board’s ergonomic design reflects thoughtful proportions. The seat depth varies by model but generally accommodates both tall and petite users, with options for low-profile lounging and more upright postures. Seat heights average around 17–18 inches, which is comfortable for most adults to sit and stand without strain.
Back support is a standout. Many sofas offer gently angled backrests that encourage a relaxed yet supported posture. In side-by-side comparisons with other mid- to high-end brands, Room & Board seating feels more tailored and ergonomic even during extended use.
"Test Drive" Experience
To simulate a real home environment, we ran several “test drives”:
Working from the sofa: Adequate lumbar support without needing extra cushions.
Expert Tip: Don’t just sit for a minute spend time lounging, reading, or working on each sofa you’re considering. Room & Board’s showroom staff encourage this, and it’s the best way to find what truly fits your lifestyle.
Material Quality & Durability Deep Dive
Fabric & Upholstery Assessment
Room & Board offers a curated but diverse selection of fabrics everything from performance polyester to luxurious wool blends. The weave and texture of these fabrics feel premium to the touch, with tight stitching and reinforced seams. During early testing, the materials resisted light pet hair, and no snagging or loose threads were visible after a few weeks of use.
The brand’s performance fabrics, particularly those labeled pet- or kid-friendly, offer increased resistance to pilling, fading, and stains. Even after rubbing a sample with jeans and a scratchy towel (to simulate wear), the fabric retained its integrity.
Expert Tip: Always request swatches before committing what looks like a cool grey online might read as taupe under your living room lighting.
Textilepedia: The Complete Fabric Guide
Wood, Metal, and Other Materials
One area where Room & Board truly shines is material selection. The company favors solid wood over veneers in most core products, including oak, maple, cherry, and walnut sourced from sustainable forests. Kiln-dried hardwood frames are a highlight, offering superior strength and warp-resistance compared to mass-market furniture.
Metal finishes (like brushed stainless steel and powder-coated aluminum) are consistent, with no chipping, sharp edges, or finish inconsistency. Hardware elements hinges, drawer slides, and legs are equally well-crafted and contribute to the sturdy, high-end feel.
Expert Tip: When comparing long-term durability, construction methods matter. Look for mortise-and-tenon joints, corner blocking, and hardwood frames all of which Room & Board includes in many of their designs.
Common Wear Concerns Addressed
While long-term data can vary by usage, early testing and customer reviews indicate that Room & Board’s materials hold up well to regular wear. Pet owners report minimal claw snags on performance fabrics. Families with young children appreciate stain resistance and structured edges that don’t collapse with rough use.
Expert Tip: For high-traffic households, consider adding a fabric protector spray or investing in Room & Board’s extended care plans. They’re surprisingly helpful in the long run and can save a favorite piece from accidental damage.
Image suggestion: Include texture shots of fabric, visible wood grain, and side-by-side metal finish comparisons.
Sustainability & Craftsmanship Deep Dive
Room & Board isn’t just riding the sustainability wave they’ve baked it into their operations. Over 90% of their products are made in the U.S., which reduces carbon emissions from transport and supports American craftsmanship. They also use FSC-certified wood, recycled steel, and low-VOC finishes, which contribute to healthier indoor air and responsible resource usage.
They partner with family-owned workshops, many of which have multi-decade legacies, and provide transparency about sourcing something that sets them apart from competitors in this price tier.
If you're eco-conscious, Room & Board is one of the few major furniture brands that backs up its sustainability claims with measurable action.
Aesthetics & Design Versatility
Modern, Timeless Design Philosophy
Room & Board leans into a clean, mid-century modern-inspired aesthetic but in a refined, updated way that avoids feeling dated or overdone. Their pieces are minimalist yet warm, allowing them to integrate seamlessly into various home styles, from industrial lofts to cozy cottages.
Instead of chasing trends, Room & Board prioritizes forms that feel modern now and still will ten years down the line.
Color Options & Customization Possibilities
One major plus is the wide customization range. Most upholstered items are available in dozens of fabrics and several wood/metal finishes, allowing you to personalize your piece without waiting months. They also offer multiple configuration options modular sectionals, different sofa depths, table sizes, etc. that scale with your space and lifestyle.
Customization & Configuration Guide: Visit Room & Board’s website configurator tool to mix and match fabrics and shapes. It’s intuitive and updates cost in real time, making it easier to stay on budget.
Image suggestion: Side-by-side visuals of the same piece (e.g., a sofa) in different colors/fabrics to illustrate versatility.
Real-Life Home Integration
What stands out about Room & Board is its scalability and adaptability. Many pieces are thoughtfully designed to address real-world constraints: smaller-scale sofas for apartments, extendable dining tables for families, and storage beds for tight bedrooms.
Customer photos on their site and social media show these pieces thriving in a variety of homes not just professionally staged spaces. Whether your home is sleek and modern or charmingly eclectic, Room & Board has enough neutral anchors and customizable options to blend in beautifully.
The Room & Board Customer Journey
A Real-World Look at the Buying Experience, Service, and Support
When it comes to high-ticket purchases like furniture, the journey doesn’t start with delivery it begins with research, questions, and that first click or in-store visit. Room & Board positions itself as a customer-first brand, and overall, the buying experience reflects that ethos. But let’s break it down step by step to see how it really performs across the full customer lifecycle.
Pre-Purchase Support
Sales Staff (In-Store & Online)
Whether you visit a Room & Board showroom or reach out online, you’ll likely encounter staff who are knowledgeable, approachable, and refreshingly low-pressure. In-store associates provide thoughtful input without hovering, and many have design backgrounds, which helps when discussing layout or style options. They’ll walk you through material choices, cushion fills, and even help sketch out your room layout.
Online, the support remains strong. Live chat and email responses are timely and specific not canned responses. You can also schedule a virtual consultation, where a design advisor will offer advice tailored to your space, budget, and needs.
Expert Tip: Take advantage of Room & Board's free design services. Whether you're furnishing a tricky corner, a studio apartment, or a large family room, their team can provide mockups and floor plans to guide your purchase with confidence.
Online Tools
Room & Board’s 3D Room Planner is intuitive and powerful. It allows you to map out your room, place different furniture pieces, and experiment with scale and layout. Their product configuration tool is equally helpful, enabling you to visualize custom fabric and finish options in real time.
These tools are especially valuable if you’re buying online and can’t visit a showroom. Combined with the option to order free fabric swatches, the brand gives customers enough resources to make informed choices from home.
Order Placement & Communication
Once you place an order, Room & Board keeps you in the loop with clear communication at every stage. You’ll receive a detailed order confirmation, estimated delivery window, and status updates as the shipping date approaches. If any delays occur, they’re upfront about it and offer alternatives or updates as needed.
Customer service is easily reachable by phone, chat, or email, and the response time is generally excellent. On several occasions, follow-up questions about order changes or delivery scheduling were answered within hours sometimes minutes.
Post-Purchase Support
Warranty & Claims
Room & Board stands behind its products with a 5-year warranty on most furniture items (some vary by product). Though relatively rare, customers who have reported manufacturing issues such as fabric separation or drawer warping often describe a hassle-free resolution process. The brand is known for sending replacements or arranging repairs without requiring endless back-and-forth or jumping through hoops.
Expert Tip: Always review the warranty terms on high-use items like upholstered furniture, beds, and dining tables. Understand what’s covered (and what’s not) so you can plan accordingly.
Return Policy
The return process is clear and customer-friendly, albeit a bit stricter than some mass-market brands. Items can be returned within 120 days, but must be in like-new condition. If you ordered custom upholstery, return fees may apply. That said, customers report that Room & Board handles returns professionally, and the pickup is scheduled quickly with minimal disruption.
Again, communication is key. Whether you’re returning a lamp or a custom sectional, you’ll receive clear instructions and support from start to finish.
White Glove Delivery & Assembly Services
Room & Board’s White Glove Delivery is more than just a convenience it’s a genuinely valuable service, especially for large or intricate items. The delivery team arrives on time, sets up each piece in your desired location, and removes all packaging materials. They also ensure that everything is level, secure, and in perfect condition before they leave.
In our experience, the delivery crew was prompt, professional, and respectful of the space. No scratches, scuffs, or awkward moments they knew exactly how to handle each piece and completed setup in under an hour for a bed frame, dining table, and chair set.
Product Recommendation: If you're purchasing larger furniture (beds, shelving systems, sectionals), opt for White Glove Delivery & Assembly Services. It’s a time-saver, helps avoid accidental damage, and gives you peace of mind knowing everything’s assembled correctly.
Final Thoughts on the Buying Experience
Room & Board's customer journey is designed with clarity and comfort in mind. From intuitive tools and personalized design support to transparent policies and responsive service, the brand creates a buying experience that feels well-paced and trustworthy exactly what you want when investing in furniture that should last years, if not decades.
Summary of Tips:
- Use the 3D room planner to visualize pieces in your space.
- Order fabric swatches before finalizing custom upholstery.
- Lean on free design services for guidance.
- Choose White Glove Delivery for peace of mind.
- Review return and warranty policies ahead of time.
Is Room & Board Worth the Investment?
A Value-Driven Look at Premium Pricing, Ownership Costs, and Long-Term Satisfaction
In a world filled with fast furniture and endless online options, investing in Room & Board means making a conscious choice: quality over quantity, timelessness over trendiness, and durability over disposability. But is the price tag worth it? Let’s break down the true value behind the cost and why Room & Board might actually save you money (and stress) in the long run.
The Investment Piece Angle
Room & Board furniture isn’t meant to be cycled out every few years. It's built and designed to stay in your home for a decade or more maybe even a generation with minimal wear and stylistic fatigue. When viewed through this lens, each piece becomes less of a transaction and more of an investment in your home’s comfort, design integrity, and resale value.
For instance, a $2,500 sofa might sound steep but not if it retains its form, comfort, and visual appeal for 12–15 years. Compare that to a $900 sofa that shows sagging, pilling, or aesthetic fatigue after 2–3 years, and the math begins to shift in Room & Board’s favor.
Cost-Benefit Analysis
Why the Premium Pricing Makes Sense
Here’s what you’re really paying for:
- Solid hardwood construction instead of particle board or veneers.
- American craftsmanship with ethical labor and sustainable sourcing.
- Tailored design that blends with virtually any décor modern, transitional, or classic.
- Higher-quality cushions that retain shape longer and provide better support.
- Exceptional customer service and white glove delivery.
Let’s compare a typical Room & Board dining table ($1,800–$2,200) vs. a mass-market competitor at $700–$900:
|
Feature |
Room & Board |
Budget Brand |
|
Material |
Solid wood (e.g., maple, cherry) |
Veneer over MDF |
|
Joinery |
Mortise-and-tenon, corner blocking |
Basic glue or cam locks |
|
Finish |
Low-VOC, hand-applied |
Machine-sprayed laminate |
|
Lifespan |
10–15+ years |
3–5 years |
|
Repairable |
Yes (refinishing possible) |
Often non-repairable |
Over a 10-year ownership period, Room & Board's table may cost you about $200/year, whereas the cheaper one may need replacing twice $900 every 3–5 years totaling more in the long run, with added hassle.
Long-Term Ownership Costs
The beauty of Room & Board furniture lies in its low maintenance needs. Most pieces require only routine care:
- Upholstered items: Vacuum regularly, rotate cushions monthly, and spot-clean with a fabric-safe cleaner.
- Wood surfaces: Wipe with a damp cloth and polish with natural wood oil or Room & Board’s recommended product a few times a year.
Even in high-traffic homes, items tend to age gracefully. Should you choose to reupholster or refinish, the solid foundations and frame integrity make that a practical and often cost-effective option.
Expert Tip: Invest in furniture care products, such as fabric protectors for sofas or mineral oil for wood. Preventative care can add years of life to your furniture.
Furniture Clinic Fabric Care Kit
Recommendation & Target Audience Fit
Room & Board is not for everyone and that’s okay. Its pricing and design philosophy cater to a specific kind of buyer:
- Homeowners furnishing for the long haul
- Design-conscious individuals seeking timeless pieces
- Professionals or families who prioritize durability and sustainability
- People who prefer quality over quantity (and don’t want to shop again in 3 years)
- First apartments with tight budgets
- Frequent movers or renters needing light, portable furniture
- Trend-chasers who redecorate often
If you're someone who values longevity, classic design, and ethical craftsmanship, then yes Room & Board is worth the investment. Not just because of how it looks today, but because of how it will live with you for the next decade.
Pros & Cons Summary Table
|
Pros |
Cons |
|
Exceptional quality and craftsmanship |
|
|
Hand-built in the U.S. with durable materials and joinery that outlasts most fast furniture |
High upfront cost |
|
Initial investment may not suit tight budgets |
|
|
Timeless, versatile design |
|
|
Neutral aesthetic that works across styles and spaces |
Limited in-person showrooms |
|
If you're not near a metro area, you’ll rely on virtual tools |
|
|
Durable materials and construction |
|
|
Ideal for families, pet owners, and high-traffic living areas |
Lead times can be long for custom orders |
|
Some pieces take 8–10 weeks or more |
|
|
Excellent customer service and delivery |
|
|
White glove setup is seamless and efficient |
Requires meticulous space planning |
|
Furniture is scaled for permanence, not constant rearranging |
|
|
Strong commitment to sustainability |
|
|
Eco-conscious sourcing, U.S. production, and low-VOC finishes |
Fewer extreme budget options |
|
No ultra-budget tier or entry-level collections |
Real-World Perspectives & Long-Term Value
What Real Customers Are Saying and How Room & Board Furniture Holds Up Over Time
A product review is only as valuable as its range of perspectives. While our hands-on evaluation offers an up-close look at Room & Board’s craftsmanship and service, true confidence comes from understanding how furniture performs in the wild under the feet of toddlers, the paws of pets, and the weight of everyday life.
To get the full picture, we’ve analyzed firsthand experiences from real customers across Reddit threads, design forums, home improvement communities, and product reviews. Here’s what they reveal.
Real Customer Experience Insights (from Reddit, Forums & Reviews)
Common Praises
- Durability and Longevity
Across platforms like Reddit’s r/BuyItForLife and r/HomeDecorating, Room & Board customers consistently praise the brand’s ability to stand the test of time. Sofas and chairs retain their structure and upholstery for 8–10+ years, even in high-use households. One Reddit user noted, “We’ve had our Andre sofa for over seven years it still looks great and hasn’t lost its firmness.” - Comfort and Upholstery Quality
Cushion options especially the high-resiliency foam and down-blend get positive marks for balanced comfort. Users mention that once the “break-in” period passes (about 1–2 weeks of regular use), the cushions become more comfortable without losing support. The fabric's tactile feel and resistance to pilling or snagging also stand out. - Customer Service Responsiveness
Several customers mention smooth interactions when issues arise. Whether for delivery delays, warranty claims, or product repairs, Room & Board’s support staff is often described as professional, patient, and solution-oriented. “They handled our exchange quickly without making us feel like we were a burden,” one forum user wrote.
⚠️ Common Complaints & Concerns
- High Cost vs. Perceived Value
Some buyers on platforms like Houzz and Apartment Therapy forums felt Room & Board’s prices were steep for what they received, especially when comparing to smaller boutique brands or direct-to-consumer startups. This tends to be more common among buyers expecting ultra-luxury finishes at mid-premium pricing. - Delivery Delays or Logistics Hiccups
While Room & Board is generally punctual, multiple threads across Reddit and Yelp reviews cite delivery delays on custom orders, especially during holidays or supply chain crunches. Some buyers also mentioned miscommunications around delivery windows though most were resolved with customer support. - Cushion “Break-In” Phase
A few customers reported being initially disappointed with the cushion firmness or feel particularly with firmer foam options. However, many later updated their reviews, noting that comfort significantly improved after regular use.
Synthesizing Diverse Views: What the Patterns Say
Room & Board’s overall customer satisfaction leans positive especially in categories that matter most for long-term furniture use: comfort, material integrity, and post-sale service. Most negative comments relate to logistical hiccups, not product failures.
Summary:
- If you value durability, timeless design, and helpful support, Room & Board will likely meet or exceed your expectations.
- If you're ultra-budget-conscious or sensitive to waiting 6–10 weeks for custom orders, it may not be the best fit.
- And if you expect “instant plushness” from cushions, give them some break-in time before passing final judgement.
Long-Term Durability: What to Track Over Time
What Happens at 1, 3, and 5 Years?
One of the biggest gaps in most furniture reviews is what happens after the honeymoon phase. At Room & Board’s price point, it’s not just about first impressions it’s about how the furniture lives with you.
To give this review lasting relevance, we’ve included a Long-Term Update Plan, where we’ll revisit performance metrics at 1-year, 3-year, and 5-year milestones. Here's what we’ll be tracking:
|
Timeline |
What We’ll Evaluate |
|
1 Year |
Cushion resilience, fabric wear, and structural settling |
|
3 Years |
Frame integrity, comfort consistency, appearance under daily use |
|
5 Years |
Overall wear-and-tear, reupholstery needs, value retention |
Stay tuned for real-time updates and user feedback. Our goal is to build a living review that evolves alongside your furniture journey.
User-Submitted Photo Gallery & Testimonials
Real Homes. Real Furniture. Real Feedback.
To provide more visual transparency and inspiration, we’re curating a User-Submitted Gallery featuring Room & Board furniture in diverse home environments. These photos and testimonials offer unfiltered insights far beyond glossy catalog images.
Product Recommendations
Novogratz Brittany Sofa Futon
Poly & Bark Girona Leather Couch - 88 Inch Sofa
Tip: Seeing how others style Room & Board pieces can help you better visualize them in your own space and avoid potential mismatches in scale, tone, or functionality.
Making Your Purchase: A Comprehensive Checklist
Your Step-by-Step Guide to a Smart Room & Board Investment
Buying premium furniture like Room & Board requires more than clicking “Add to Cart.” It's about making an informed, well-planned decision that aligns with your space, lifestyle, and expectations. Below is a comprehensive, actionable checklist that walks you through every step from initial planning to long-term care.
To ensure transparency, our evaluation and recommendations are based on five key criteria:
✔ Comfort
✔ Durability
✔ Aesthetics
✔ Value for Money
✔ Customer Service Experience
Whether you're shopping online or heading to a showroom, this guide helps you avoid costly mistakes and ensures your investment brings long-lasting satisfaction.
✅ The Room & Board Buying Checklist
|
Step |
Action Item |
Notes / Tips |
|
1 |
Define Your Needs & Style |
Consider your daily lifestyle (kids, pets, entertaining), design preferences (modern, classic, minimalist), and how the piece will be used (lounging, dining, storage). |
|
2 |
Measure Your Space Accurately |
Measure room dimensions and entry points like hallways, staircases, and elevator doors. Use painter’s tape to outline the furniture footprint on your floor to visualize fit. 🛠 Product Recommendation: Laser measurers or extra-long measuring tapes help ensure accuracy. |
|
3 |
Request Fabric/Material Swatches |
Room & Board offers free swatches take advantage! Colors, textures, and fabric finishes can look very different under natural vs. indoor lighting. |
|
4 |
Visit a Showroom (If Possible) |
Not every city has a Room & Board store, but if you’re nearby, it’s worth going. Test the depth, cushion firmness, and finish feel in person. ⚠️ Some pieces feel firmer or lower than expected. Sit, stretch, and imagine daily use. |
|
5 |
Consult Room & Board Design Services |
This free service includes layout suggestions, product pairing, and color advice tailored to your space. It’s especially helpful for awkward layouts or if you’re furnishing multiple rooms. |
|
6 |
Review Warranty & Return Policies |
Room & Board offers a limited lifetime warranty on frames and some cushions. Returns are accepted within 120 days, but return shipping costs apply. Read the fine print before purchase. |
|
7 |
Confirm Delivery & Assembly Details |
Understand lead times (often 3–10 weeks, longer for custom builds). Ask about white glove delivery which includes in-home setup and packaging removal. It’s worth the cost for large items. |
|
8 |
Prepare Your Home for Delivery |
Clear pathways, remove rugs or décor that could obstruct movers, and protect flooring with cardboard or drop cloths especially for wood floors. |
|
9 |
Inspect Furniture Upon Arrival |
Before signing off with the delivery team, check for dents, scratches, fabric flaws, or structural issues. Photograph and document any problems immediately for warranty claims. |
|
10 |
Plan for Long-Term Maintenance |
Rotate cushions monthly, avoid direct sunlight, vacuum upholstery regularly, and use protective sprays for fabric and polish for wood. 🧴 Product Recommendation: Fabric protectors, microfiber cloths, wood polish, and UV window film for sun protection. |
🧠 Expert Planning Tip
Measure twice, deliver once.
A major regret among furniture buyers is realizing a piece doesn’t fit through a doorway or looks overpowering once in the room. Outline the full 3D space the item will occupy (height, width, depth) and verify door clearance and turning angles. Stairs, elevators, and tight hallways are the usual culprits.
Online vs. Showroom: What You Need to Know
If visiting a showroom isn’t feasible, Room & Board’s virtual tools and remote services are solid alternatives:
- 3D room planner to visualize layout
- Online design consultations via video or phone
- Customer-submitted photos to see pieces in real homes
- High-resolution zoom-in tools for materials and textures
Conclusion: Is Room & Board Right for You?
After a thorough review of the Room & Board experience from design consultation to delivery, and from material quality to long-term value it’s clear why this brand has earned a loyal following.
What stands out most:
- Exceptional Craftsmanship: Furniture built with solid wood, precision upholstery, and American-made construction that speaks to quality you can feel.
- Timeless Design: Clean, modern lines and versatile styles that elevate nearly any interior.
- Top-Tier Customer Service: Responsive, thoughtful assistance from the sales floor to the delivery team.
But, considerations include:
- Premium Pricing: Not designed for budget shoppers; this is an investment-level brand.
- Lead Times: Custom orders can take several weeks, so it’s not ideal for last-minute needs.
- Geographic Limitations: Limited showroom locations may mean relying heavily on online previews and consultations.
Who Room & Board Is Best For
Room & Board is ideally suited for:
- Homeowners and long-term renters seeking lasting, heirloom-quality furniture.
- Design-savvy shoppers who appreciate clean lines and sustainable materials.
- Buyers who value ethical production, American-made craftsmanship, and transparency in sourcing.
It may not be ideal for:
- Those seeking quick delivery or low-cost furniture for short-term use.
- Shoppers who prefer ornate, heavily decorative, or highly trend-driven pieces.
